REFUNDS & RETURNS

If you are unhappy with your purchase, you are welcome to return your items for a Store Credit. Each item is made to order specifically for you, we do not accept returns or exchanges for change of mind, incorrect size selection, or ordering mistakes. So we request you to check the measurements before purchase on our size guide page.

We offer a returns period of 30 days from when the order is placed. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.

  • Items will only be accepted if returned in 100% original condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
  • Customers must cover the postage cost to send the item/s back to us.
  • All returns are processed once received at our warehouse.
  • It is recommended that use a traceable delivery method for all returns to ensure safe return to us. We are not responsible for any loss or damage to parcels returned to us.
  • Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

All return requests must be submitted within 30 days of placing the Order.

How do I return an item?

To submit a return request for store credit, please email us at support@trulynel.com with your order number and clear photos of the item(s).

Our team will review your request and provide further instructions if your return is approved.

Store credit will be issued for approved returns, provided the items comply with our Returns Policy.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.